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How to Talk Through Misunderstandings

Misunderstandings rarely start out as drama. Usually they jump as a specific thing small and most economical: a quick textual content that reads greater sharply than supposed, a assembly notice that will get summarized too aggressively, a patron question you resolution in a means that lands in a different way than you meant. The situation is that after the opposite consumer’s brain fills in the blanks, the communique shifts from predicament solving to protecting a tale.

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